At MyStradeStore, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and refunds policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as received.
Returns must be requested within [X] days of receiving the order.
Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.
2. How to Initiate a Return
To request a return, please follow these steps:
Contact our customer support team at [email protected] with your order number and reason for return.
Wait for our approval and return instructions.
Ship the item back to us following the provided instructions. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
Once we receive and inspect the returned item, we will process the refund or exchange.
3. Refund Policy
Approved refunds will be issued to the original payment method.
Please allow 5-10 business days for the refund to be processed. Processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable, except in cases where we made an error in your order.
4. Exchanges
If you received a defective or incorrect item, we will gladly replace it at no additional cost.
Please contact us at [email protected] within [X] days of receiving the item for an exchange request.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Clearance or sale items
Personalized or customized products
Opened or used items that cannot be resold for hygiene reasons (e.g., plush toys)
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within [X] days with photos of the issue. We will work with you to resolve the problem as quickly as possible.
7. Contact Us
For any questions regarding returns and refunds, please reach out to us:
